Shipping Policy

Shipping fees

The free-shipping thresholds apply to your final order value — after discounts and inclusive of GST/VAT and any other applicable charges.

Shipping charges paid on an order are non-refundable if the order is returned.

Delivery

We ship with premium courier companies and use their express services by default, so your order reaches you in excellent condition, as quickly as possible. Timelines vary with your address, courier serviceability, and other factors, but are usually:

• India — 1–7 days
• International — 3–15 days

Cash on Delivery is available only in India.

Tampered or non-delivery issues

Kusvaa ships via third-party couriers, who operate independently — we don’t control their policies or actions. If a parcel is tampered with, wrongly delivered, or not delivered:

• Tampered parcel — refuse it, and where you’re asked to sign, note on the courier’s manifest that the parcel was received tampered.
• Intact parcel — record a video as you open it, as proof of any wrong or missing items.
• Non-delivery — if the courier marks it delivered but you didn’t receive it, raise it within 48 hours of the delivery message. We’ll share the courier’s Proof of Delivery (POD).

If you dispute the Proof of Delivery as well, we’ll help raise it with the courier. The order is re-fulfilled or refunded only if the courier confirms the parcel was lost or not delivered.

For any such issues, reach us at care@kusvaa.com or on WhatsApp chat.

Lost or undelivered prepaid orders

If a prepaid order is lost in transit or returned to us undelivered, we’ll make it right. How the amount is handled — a refund to your original payment method, a reship, or a Kusvaa Wallet credit — follows our Selling Policy.

Returns & reverse pickup

Returning or exchanging an order? Reverse pickup, self-shipping, packing and video requirements, quality checks, refunds, and exchanges are all covered in our Selling Policy (Cancellations & Returns), which also explains who bears the risk while a return is in transit and how to self-ship instead of reverse pickup.

International orders

We ship worldwide. Please note that international orders can’t be cancelled or returned (refund or exchange).

Any import charges or customs duties levied by the destination country must be paid by the customer, over and above the amount already paid for the order. If these charges aren’t paid, or the order isn’t accepted, it won’t be delivered and no refund will be issued.