Help

Each garment manufactured at KUSVAA is delivered to the customer only after it has cleared a stringent quality check process. The process is implemented at each stage of production, starting from the sourcing of the fabric, all the way down to the two final checks before it finally reaches our warehouse. Each garment is made with an equal amount of love and passion.

You can get in touch with our team through the “Help” section on the website. Simply send an email to care@kusvaa.com or connect with us on WhatsApp for any complaint.

Our customer care team is at your service as per below timings

MON – SAT, 9.00 AM – 7.00 PM IST (GMT +5.30)

Yes, Kusvaa does take minor alterations requests but does not take up major customizations. You can simply send an email to care@kusvaa.com or connect with us on WhatsApp for any assistance regarding alterations.

Our customer care team is at your service as per below timings

MON – SAT, 9.00 AM – 7.00 PM IST (GMT +5.30)

The prices tend to remain the same for all sizes for most of the products. Nonetheless, prices for specific variations are mentioned on the product page.

You may request for deletion of your data by sending the request via email to care@kusvaa.com. Please make sure that you send such a request email from your registered email id.

You can find wash care information in ‘Product Information’ tab on all product pages.

Ordering process is really simple on our website. Below, we have mentioned the steps to make a purchase from our website. 

1. Find a product that you like.
2. Click on “Add to Bag” button.
3. On “Shopping Cart” page, check order details and click on “Proceed to Checkout” button
4. On “Checkout Details” page, fill in your details & choose payment option. Click on “Place Order” button.
5. Pay in the next window.
6. Note down your ‘Order ID’ for future reference.

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Simply connect with us on WhatsApp and send in your Name, Email Id, Phone Number and Complete address.

Delivery depends on the nature of payment:

A. For Prepaid Orders
As far as prepaid orders are concerned, Kusvaa delivers to almost every location in India and across the globe.

B. For COD Orders
COD is available ONLY for Indian addresses, subject to availability. There is no COD payment facility for international orders.

There is no minimum order value.

For India orders, shipping is free for orders above ₹750. However, a flat delivery charge of ₹118 including GST is levied on every order below ₹750.

For International orders, shipping is free for orders above USD150. However, a flat delivery charge of USD25 is levied on every order below USD150.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges

In case, customer does not accept the COD order after shipment, such customers may not be able to place COD order on our website in future or will have to compulsorily verify mobile numbers to place COD orders.

The delivery address of your order can be changed if the order is still in PROCESSING status. You can check order status from your order dashboard after you login to your account.

If your order is still in PROCESSING status, you can raise a request by contacting the customer care team on WhatsApp or emailing us at care@kusvaa.com

If your order status is not in PROCESSING status, no change in address is allowed.

Our customer care team is at your service as per below timings

MON – SAT, 9.00 AM – 7.00 PM IST (GMT +5.30)

Till the order status is in PROCESSING status, you can reschedule the order by contacting the customer service team on WhatsApp or emailing us at care@kusvaa.com

Our customer care team is at your service as per below timings

MON – SAT, 9.00 AM – 7.00 PM IST (GMT +5.30)

After product is shipped, we will not be able to honor your request to prioritize or delay the delivery. While we always strive to deliver your orders as fast as we can, delivery timelines depend on several factors, such as the courier service and your location.

However, you can coordinate with the delivery executive to reschedule the date & time of delivery of your order, once he/she gets in touch with you.

Yes, Kusvaa ship across the globe. For international orders, there is no ‘Cancellation / Return / Exchange’ available.

Shipping charge for international orders depends on the product(s) and it will be reflected on the checkout page once you input your complete delivery address on the checkout page.

Important: As you add more products in your order, shipping cost per product decreases drastically.

Note: For international orders, Custom charges may be levied at the port of entry which needs to be fulfilled by the customer. These charges are calculated by the custom/relevant department of the importing country. Though, usually there is no import charges for textiles

All orders are delivered in a maximum of 7 working days across India. However, there might be delays due to extraneous factors.

In case you are experiencing a more than usual delay, you can contact us on WhatsApp or email us at care@kusvaa.com

Our customer care team is at your service as per below timings

MON – SAT, 9.00 AM – 7.00 PM IST (GMT +5.30)

You can track your order from this link

In case customer denies receiving the parcel, while courier company shows parcel to be delivered, customer needs to raise the issue within 48 hours of delivery message. Kusvaa will share Proof of Delivery (POD) with the customer after receiving it from the courier company.

Even after sharing POD, if customer refuses to accept the authenticity of the shared POD, KUSVAA can ONLY assist the customer in raising the concern with the concerned courier company. Kusvaa would re-fulfil the order ONLY when courier company confirms that indeed parcel is lost and not delivered to the customer.

At Kusvaa, we accept two modes of payment:

1. Prepaid – You can make online payments via BHIM, UPI, Credit Card, Debit Card, Net Banking or various Wallets. Even international cards are accepted.

Using Prepaid payment mode, one can get 5% cashback (max ₹500) as credit in Kusvaa wallet. Cashback will be credited after 7-days of delivery and would be valid for 3 months. There won’t be any cashback in case there is any Return/Exchange request raised for the order. 

or

2. Cash on Delivery – Cash on Delivery (COD) option is available only in India. COD is not available for International Order. Payment at the time of delivery via any mode (such as UPI, cash) is considered Cash on Delivery. We do not charge any COD fee.

You can download a receipt from the ‘My Account’ section on Kusvaa website.

Please visit order dashboard to Cancel the order.

Cancellation of order is allowed “within 24 hours of placing the order, or till the status of the order is ‘Processing’ (i.e. before shipment is confirmed), whichever is earlier.”

Refund in case of Cancellation of an order:

Refunds will be issued to the same ‘bank account / card / wallet / Kusvaa website wallet’ used for placing the order.

Please visit order dashboard to initiate Return of product(s).

Return request can be initiated only ‘once per order’ and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:

1. Product(s) should be unused & unwashed
2. Tags should be intact
3. Product(s) is/are not purchased in sale/discounted price
4. Product(s) is/are not custom altered
5. Product(s) is/are not part of Excluded Category

Please visit order dashboard to initiate Exchange of product(s).

Customer can initiate exchange for product or size. Exchange request can be initiated only ‘once per order’ and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:

1. Product(s) should be unused & unwashed

2. Tags should be intact

3. Product(s) is/are not purchased in sale/discounted price

4. Product(s) is/are not custom altered, or

5. Product(s) is/are not part of Excluded Category

We would provide with free reverse pickup in case of exchange. Exchange order would be processed once the product(s) is/are picked up from the customer by our third party courier partners.

If our courier partner is unable to collect your return, you may need to ship the product(s) back to our warehouse yourself, in which case we’ll credit ₹125 to your Kusvaa wallet as a goodwill gesture, regardless of your actual return shipping costs. We’ll then process your exchange order once we receive the product(s) back in our warehouse and they pass our quality checks.

Warehouse Address:

We take great care in dispatching garments as per size mentioned in our size charts. For one size alteration, we expect our clients to get the alteration done by themselves as we leave enough margin in our garments to even make them one size bigger.

CUSTOM TAILORED / ALTERED ITEMS

We will not accept return or exchange for custom sized items or items that have been altered in any way.

SALE ITEMS (if applicable)

All the sale, discounted, coupon & gift voucher purchases cannot be returned or exchanged.

EXCLUDED CATEGORIES

For product(s) in Jewellery or Mask or Rakhi or Home Linen or Jacket or Kids Jacket category, there is no ‘Return / Exchange’ available.

All customers are allocated their own individual Kusvaa website wallet on creation of an account on our website or on placing first order on www.kusvaa.com website. This wallet can be accessed from My Account dashboard.

Amount held in Kusvaa website wallet can be used to pay for placing order on Kusvaa website only.

The amount available in Kusvaa website wallet will get auto-deducted from payable amount for the order. So, you do not need to do anything to use it. Just place an order!

After logging into your Kusvaa Account, one can access Kusvaa website wallet from My Account dashboard.

No, the physical store orders and online orders are treated separately. Though, team is working to make it available to our esteemed customers.