Selling Policy

Please visit the order dashboard to Cancel / Return / Exchange the order. Please note that customers are allowed to initiate only one request per order for cancellation, return, or exchange.

CANCELLATION POLICY

Cancellation of order is allowed “within 24 hours of placing the order, or till the status of the order is ‘Processing’ (i.e. before shipment is confirmed), whichever is earlier.”

Refund in case of Cancellation of an order:

Refunds will be issued to the same ‘bank account / card / wallet / Kusvaa website wallet’ used for placing the order.

Note: For repeated prepaid order cancellation/RTO from one account or multiple accounts, Kusvaa may deduct cancellation fee (₹100 or actual banking transaction fee, whichever is higher) along with actual shipping cost for all such orders from refundable amount.

RETURN POLICY

Return request can be initiated only ‘once per order’ and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:

1. Product(s) should be unused & unwashed
2. Tags should be intact
3. Product(s) is/are not purchased in sale/discounted price
4. Product(s) is/are not custom altered
5. Product(s) is/are not part of Excluded Category

Customer can initiate exchange for product or size. Exchange request can be initiated only ‘once per order’ and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:

1. Product(s) should be unused & unwashed

2. Tags should be intact

3. Product(s) is/are not purchased in sale/discounted price

4. Product(s) is/are not custom altered, or

5. Product(s) is/are not part of Excluded Category

We would provide with free reverse pickup in case of exchange. Exchange order would be processed once the product(s) is/are picked up from the customer by our third party courier partners.

If our courier partner is unable to collect your return, you may need to ship the product(s) back to our warehouse yourself, in which case we’ll credit ₹125 to your Kusvaa wallet as a goodwill gesture, regardless of your actual return shipping costs. We’ll then process your exchange order once we receive the product(s) back in our warehouse and they pass our quality checks.

Warehouse Address:

We take great care in dispatching garments as per size mentioned in our size charts. For one size alteration, we expect our clients to get the alteration done by themselves as we leave enough margin in our garments to even make them one size bigger.

CUSTOM TAILORED / ALTERED ITEMS

We will not accept return or exchange for custom sized items or items that have been altered in any way.

SALE ITEMS (if applicable)

All the sale, discounted, coupon & gift voucher purchases cannot be returned or exchanged.

EXCLUDED CATEGORIES

For product(s) in Jewellery or Mask or Rakhi or Home Linen or Jacket or Kids Jacket category, there is no ‘Return / Exchange’ available.

NON-ACCEPTANCE OF COD ORDERS

In case, customer does not accept the COD order after shipment, such customers may not be able to place COD order on our website in future or will have to compulsorily verify mobile numbers to place COD orders.

INTERNATIONAL ORDERS

For international orders (shipping out of India), there is no ‘Cancellation / Return / Exchange’ available.

Note: International order may incur additional import charges by foreign country’s government’s custom/relevant department. Though, usually there is no import charge for textiles. Customer will have to bear such charges.

DISCLAIMERS